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Adoption is another word that can mean different things based on what an individual cares about for themselves or their role. As part of a process improvement or digital transformation it usually is a measurement of how much the new system is being used in production.
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For our purposes, value refers to the benefit a customer gains by implementing and adopting a solution. Even then, it can be complicated since every individual might have a different perception of what that value means or which metric is most important. That’s why it’s easier to agree on value early rather than argue about…